Emergency Management: The Need for Better Public and Private Sector Partnership

We will begin this discussion back in 2005 with Hurricane Katrina considering we are still reeling from the impact of Sandy here in the Bahamas.

If the “American government would have responded like Wal-Mart has responded, we wouldn’t be in this crisis.” Louisiana’s Jefferson Parish President Aaron Broussard, paraphrasing Sheriff Harry Lee during an interview on “Meet the Press,” in October 2005

The Washington Post in its September 6, 2005 edition states: “Over the next few days [beginning two days after the hurricane hit], Wal-Mart’s response to Katrina—an unrivaled $20 million in cash donations, 1,500 truckloads of free merchandise, food for 100,000 meals

Move forward to August 2010 with the Copiapó mining accident, also known as the "Chilean mining accident", when the Chilean government needed to get a drill from Berlin, Pennsylvania, to the San Jose mine where 33 miners are trapped, it turned to UPS. Enter Cat Island with Hurricane Irene in August 2011, where the first world to come out of a devastated Cat Island was from a private business owner. These are just a few of the many examples which in my opinion set the stage for improving on national efforts for hurricane and emergency management that engage more readily the private sector.

Emergency management speaks to awareness training preparedness response and recovery for potentially loss causing disruptive events. From fires to bomb threats to serve weather conditions, good business demands your ability to manage the risk of the event occurring. What makes a hurricane so complex is the fact that is a natural occurring event that combines several forces of nature namely strong winds, sea surges, and rain. Never the less unlike let’s say an earthquake and tsunami which are very, very sudden and unpredictable events, a hurricane is for the most part is predictable and announced at least several hours in advance. This factor can greatly help in reducing the loss of life, movable property and fortifying fixed assets to reduce loss potential and damage.

Then why does it appear that after several hundred years of knowledge we in the Bahamas seem so unprepared and uncoordinated to the point of amazing. As I monitored the response to Sandy, I was troubled because of the limited availableness of information on one hand, the reporting of conditions on its own is not within itself good information. The various news outlets hand no solutions or answers, they were mere conduits that from what I could hear provide no help. During such events of this type all radio, television stations and other news source should be made to tie into one source periodically during the event so that the dissemination of information is consistent and constant. The typical practices on the other hand of simply giving alerts without adequate interpretation and explanation should be rectified. For example, I listened as a caller from Abaco asked a radio host for estimated time of departure of Sandy, the reply was uninformed and uncertain, and never the less they proceed to give the caller information. After hanging the host suddenly realized that there was available access to a representative from the Met Office, who provide clear answer that was at least 24 hours past the time previously stated to the caller. Maybe it is just me and I stand to be corrected, but I am unable to find the National Emergency Management Agency online. This is not to say it is not there, but certainly it is a hard find but it should not be such. Amazingly we are still be advised of the various ‘Hurricane Shelters’ giving one the choice of evacuation, without properly explaining the ramifications of not vacating your home. Do we really understand the difficulty and danger attempting to get to a ‘shelter’ during a storm, and what makes a shelter a ‘shelter’? Has this building been tested, fortified and outfitted as such.

While doing my best to keep in touch with friends and family in the Family Islands on several occasions it was mentioned that the Bahamas is not Nassau and they felt neglected. Understandably the stress of the time contributed to these statements, however I can say this now, really Nassau is very different than the Family Islands. This is a reality that should not be ignored but embraced so that proper planning can be done. What should a national plan include; well here is my opinionated plan.

Firstly the plan should involve developed to include the major stake holders from the private and public sector. For example is the Bahamas Chamber of Commerce / Employers Confederation represented on NEMA?

“Effective incident management of catastrophic events requires coordination of a wide range of organizations and activities, public and private. Under the current response framework, the Federal government merely “coordinates” resources to meet the needs of local and State governments based upon their requests for assistance. Pursuant to the National Incident Management System (NIMS) and the National Response Plan (NRP), Federal and State agencies build their command and coordination structures to support the local command and coordination structures during an emergency. Yet this framework does not address the conditions of a catastrophic event with large scale competing needs, insufficient resources, and the absence of functioning local governments. These limitations proved to be major inhibitors to the effective marshalling of Federal, State, and local resources to respond to Katrina.”
The Federal Response to Hurricane Katrina Lessons Learned Chapter 5 Page 52: February 2006.

Essentially a National Enterprise Risk Management System, which is comprehensive systems approach to prevention, protection, preparedness, response, mitigation, and recovery from disruptive events. Does this mean toss what we have in place, not at all; it does mean however reassess the inherent risk faced when managing an event like a hurricane and improving on what is in place. It appears that the plan needs revamping and better coordination in the first instance and just as importantly better communication. I submit that I as citizen have a role to play in the execution of the plan, a very important role. Notwithstanding that I may be a part of the formal NEMA Team; never the less I am expected to take certain type of action during emergencies if only knowing who to call.

With that said the plan should have a dedicated year round communication / public relations / marketing program. Essentially, hurricane or rather emergency response should become a part of our vocabulary. We should take a page from the Japanese, who despite being in one of the most earthquakes prone areas have taken extraordinary steps to prepare is people for such events.

Emily Rauhala in the March 11, 2011 Time World article writes;

“Emergency drills organized by public and private organizations work, among other things, to transport "stranded" commuters from their offices to their homes. Japan's tsunami warning service, set up in 1952, consists of 300 sensors around the archipelago, including 80 aquatic sensors that monitor seismic activity 24/7.”
Read more: http://www.time.com/time/world/article/0,8599,2058390,00.html#ixzz2AgtNmkqi

Japan is an ideal example for us here in the Bahamas because they too are a country made up of several islands and have the task of reproducing central government several times over. On this point the citizenry must be educated on the fact that operation a country of this archipelagic type is a lot more complicated that it appears. Central government must with limited resources attempt to provide the same service to the family islands, a difficult task to say the least. On this note can someone tell me why we do not have access to helicopters that can do more than fly overs, but bring resources quick time into impacted areas?

The predictability of hurricanes demands a more comprehensive readiness effort by the government, government must lead this effort in my opinion with implementing new regulations regarding emergency situations and utilizing the expertise available in the private sector. It also demands the private sector to be more involved in the planning efforts as they related to preparedness and response. Overall there is room for much improvement across the board on all sides our situation is unique when compared to many of our neighbors in the region, thus we must ensure that our efforts to manage this and other emergencies goes beyond the norm.

Services Offered

http://www.linkedin.com/company/preventative-measures

The Importance of a Good Security Team

A few years ago I had the pleasure of working for a major developer / investor here in the Bahamas, who specialized in gated communities and is a major player in 3 of the high end communities in the Bahamas and the crème de la crème in Orlando. In my meetings with him as head of security he shared the fact that security was the major selling point for these residential properties. If the home owner does not feel safe, they will not buy and if they do; they will sell immediately if crime and loss are not managed properly. Many other professionals and world leaders share the same perspective, in fact if a company decides to close its doors, the last persons to leave are the security force. This illustrates the importance of security to the success of any business.


The significance of a professional security department is exemplified with the actions of the Atlantis Security Team on Sunday September 22, 2012. There preparedness and response of security ensured that the apparent robbery attempt was not successful. We have seen the media and social network blitz of the events with police cars and police officer parading with guns. I dread to think if the security team failed and the police had to take control of the incident. This is not to say that our men in blue cannot handle crisis events, but most certainly their priority would be different from the vested interest of proprietary guard force. Added to this is the multi-layered approach that must be taken to implementing and managing a protection services for a huge property like Atlantis, the police would have been at a disadvantage.


Ok, I know that you are going to say that I get around, but in a good way. I recall a while back, having the opportunity to see behind the scenes of a major theme park in Orlando, and efforts to ensure that patrons were safe. The security department’s mantra back then was “To Reduce and Eliminate Crime and the Fear of It”. At the time I questioned what I felt was an unrealistic goal, ‘eliminate’ was impossible. I was told by the Director of Safety and Security of the property that he too being a former police officer at one time considered the idea to be unachievable. Never the less he stressed that “unlike policing where the claim to fame is how many crimes have been solved, in security the claim to fame is crime not happening at all.”

If you have been following my column you will note that this is the driving theme for my writings where the police are reactive and security force must be proactive. In a business environment guest, visitors, and staff, cannot get robbed or even have slips and falls, thus preventing loss is key. It makes good business sense especially when you consider the difference in business models. Police are for the most part sponsored by the state and the public treasury, which is very difficult put out of business. On the other hand security forces are usually funded by private entities which can if negligence is perceived and proven can be found liable and incur heavy financial damages.


How do you find a good security force, here are my top 10.

1. Leadership – have a conversation with the leadership and include some of his deputies. If he or she is not professional and knowledgeable, then clearly the tone is set for the rest of the department / company.

2. Guard Quality – certainly the guard may not be at the same education level as that of the managers, but can they at least form a sentence and write.

3. Supervision – are the guards being monitored and visited on a regular basis or are they dropped and left at a site for an entire shift with no type of support services.

4. Policy and Procedures – do they exist, how is the management team ensuring that front-line officers and you as the customer are being made aware of what to do and the expectations.

5. Monthly / Quarterly reports – if the only contact you have with your security team leadership is billing or payroll, you certainly have a problem.

6. Multilayer Approach – is there a plan that encompasses not only the human resource but also electronic and physical assets be they cameras or locking of doors.

7. Emergency Management – what is the plan when everything that can go wrong does?

8. Training / Education – is training via seminars / workshops etc. being provided to the officers and your staff members.

9. Appearance – remember that the security guard in many instances is the first and last impression that people will have of your company, whether the officers are in house or contracted their dress and hygiene is critical.

10. What is being said about their service – solicit feedback from staff and guest, do they feel safe and are they satisfied with the level of service.


The above list is no particular order but in my opinion training and leadership are key to success. The quality of you guard force is really dependent on you as the purchaser and remember you get what you pay for. Too many times company leadership in an effort to cut cost and save money choose a low end security team but unrealistically anticipate high end results.


While listening to the comments of the Minister of National Security and Atlantis CEO regarding the event, they both harped on the excellent response by the Atlantis Team. From what I know thus far, I certainly agree it is job well done.


Gamal Newry is the president of Preventative Measures, loss prevention and asset protection training and consulting company, specializing in policy and procedure development, business security reviews and audits, and emergency and crisis management. Comments can be sent to PO Box N-3154 Nassau, Bahamas, or e-mail gnewry@gmail.com or visit us at www.preventativemeasures.org


--
Regards,
Gamal

Stay Safe, Stay Strong
Be Safe, Be Strong

http://www.linkedin.com/profile/view?id=46352477&trk=tab_pro

http://www.thebahamasweekly.com/publish/preventative-measure-gamal-newry/index.shtml

http://newrypreventativemeasures.blogspot.com/